Refund policy

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. We do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items: Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Any item that is returned more than 30 days after delivery a partial refund can be applied, subject to our discretion.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at thomchem@msn.com.

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges
Exchanges of equal or lesser value can be done within a 1 month time frame of receipt.
If you need to exchange it for the same item, send us an email at thomchem@msn.com and send your item to: 132 thompson street New York New York US 10012.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: 132 Thompson Street New York New York US 10012

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Reserve Now Purchases:

Please read the following disclaimer before making a "Reserve Now" purchase:

1. Availability: By choosing to reserve an item, you understand that it is currently out of stock and not available for immediate shipment. The reservation ensures that reserved items will be shipped to you as soon as it is back in stock.

2. Shipment Timing: We strive to provide accurate estimates for when the reserved item will be available for shipping. However, please note that unforeseen circumstances may arise, leading to potential delays in the restocking process. We will do our best to keep you informed about any changes in the expected shipment date.

3. Priority Fulfillment: Reserved items will be fulfilled in the order in which the reservations were received. While we make every effort to fulfill reservations promptly, please be aware that availability may be limited, and we cannot guarantee an exact shipment date.

4. Payment: When you reserve an item, you authorize us to charge your payment method immediately. Your payment will be processed as a pre-authorization or hold until the item is ready for shipment. In the event of any cancellation or changes to your reservation, our refund or modification policy will apply.

5. Cancellation and Changes: If you wish to cancel or modify your reservation, please refer to our cancellation and modification policy. Keep in mind that availability and eligibility for changes may be subject to certain limitations.

6. General Terms and Conditions: By proceeding with a "Reserve Now" purchase, you agree to abide by our general terms and conditions, which govern the use of our website, ordering process, and customer policies.